Cancellation Policy 🤍
At Hannah’s Helping Hands, I understand that plans can change. This policy is designed to be fair, clear and respectful for everyone.
Babysitting
• Cancellations with 24 hours or more notice – No cancellation fee.
• Cancellations with less than 24 hours notice – 50% of the booked session fee applies.
• Same-day cancellations – Full session fee may apply.
Elderly Day Support & Sleepover Care
• 24 hours or more notice – no fee.
• Less than 24 hours notice – 50% of booked shift fee.
• Same-day cancellation – full fee may apply.
This protects the time that has been reserved exclusively for your family
Overnight Pet/House Sitting
Due to the extended nature of these bookings and the dates being reserved exclusively for your family, the following booking and cancellation conditions apply:
Booking Deposit & Payment
• A 25% non-refundable deposit is required to secure all overnight House & Pet Sitting bookings.
• Your booking is not confirmed until the deposit has been received.
• The remaining balance is due 7 days before the commencement of your booking.
• Bookings made within 7 days of the commencement date require full payment at the time of booking.
• During peak periods, including school holidays, public holiday weekends, Easter and Christmas/New Year, a 50% non-refundable deposit may be required due to high demand and limited availability.
Cancellations
• 7 days or more before the stay: Your 25% deposit remains non-refundable; however, no further cancellation fee applies.
• Within 7 days of the stay: 50% of the total booking fee is payable, inclusive of any deposit already paid.
• Within 48 hours of the stay or after the booking has commenced: 100% of the total booking fee may be payable.
This policy helps protect dates that have been reserved exclusively for your booking, particularly where other booking enquiries have been declined for those dates.
Pet & House Drop in Visits
Each Pet & Home Drop-In Visit reserves a specific time in my schedule. During busy periods, I may decline other bookings to ensure I can accommodate your requested visits.
Cancellations
• 24 hours or more notice — No cancellation fee.
• Less than 24 hours notice — 50% of the scheduled visit fee is payable.
• Same-day cancellation — 100% of the scheduled visit fee may be payable.
• Missed visits or cancellations after I have commenced travelling to your property — 100% of the visit fee, including any applicable travel fee, is payable.
Bookings involving multiple visits
If you have booked multiple drop-in visits over several days and need to cancel the entire booking:
• 7 days or more notice — No cancellation fee.
• 3–6 days notice — 25% of the total booking fee may be payable.
• Less than 72 hours notice — 50% of the total booking fee may be payable.
• Once the booking has commenced, completed visits are charged in full. Any remaining visits cancelled with less than 24 hours notice may also be charged in accordance with the cancellation policy.
Peak Periods
During school holidays, Easter, Christmas/New Year, public holidays and other high-demand periods, additional booking or cancellation conditions may apply. These will be communicated before your booking is confirmed.
If cancellations are due to genuine emergencies or unforeseen circumstances, I am always open to discussing on a case-by-case basis 🤍
My intention is fairness — not rigidity.
Terms & Expectations 🤍
These guidelines ensure a safe, respectful and smooth experience for everyone involved.
General Expectations
• All bookings must be confirmed in writing.
• Accurate information about children, pets or care recipients must be provided prior to booking.
• Emergency contacts must be supplied.
• A safe and secure environment must be provided for all services.
I reserve the right to decline or cease services if safety concerns arise.
Payment Terms
• Payment details are confirmed at booking.
• Deposits may be required for extended or overnight services.
• Invoices must be paid by the agreed due date.
• Late payments may incur additional fees.
Respect & Boundaries
Hannah’s Helping Hands operates on mutual respect.
I treat every home and family with kindness and professionalism, and I ask for the same in return.
Any inappropriate behaviour, unsafe conditions or undisclosed risks may result in immediate termination of services.
Commitment to Care 🤍
My goal is simple:
To provide calm, reliable and heartfelt support to families in Bathurst.
Clear expectations allow me to deliver the highest level of care — and allow you to feel completely confident in choosing Hannah’s Helping Hands.
Babysitting Expectations
• Children must be in a safe home environment.
• Parents/guardians must remain contactable during bookings.
• Any allergies, medical needs or behavioural concerns must be disclosed prior to care.
• I will follow your parenting approach and household rules as discussed.
I aim to leave your home tidy and calm at the end of each session.
House & Pet Sitting Expectations
• Homes must be left in a reasonably clean and safe condition before arrival.
• Clear written instructions for pet feeding, medication and routines must be provided.
• Sufficient food and supplies must be available for the duration of the stay.
• Vet details and emergency contacts must be supplied.
• Cleaning supplies should be accessible for general upkeep.
House sitting is not a deep-cleaning service, but I maintain a neat and respectful home during my stay.
Elderly Support Expectations
• Clear information about medical conditions, mobility needs and routines must be disclosed.
• Emergency contacts and GP details must be provided.
• A safe environment must be maintained for in-home support.
• Transport requirements must be discussed in advance.
I provide non-clinical support and companionship unless otherwise agreed.